Martin Riethmüller and Margarete Boos (2011)

Zwischen Aufgaben-Medien-Passung und Teamleistung: Ein Blick in die Blackbox der Kommunikation

Wirtschaftspsychologie, 13(3):21-30.

Regarding theories of the fit between task and media, the communication process is widely ignored and inconsistent findings towards the task-media-fit are not explainable. Following the idea that the type of communication can compensate for a poor fit, these findings do not necessarily seem inconsistent. In this article, several compensation models are presented and integrated into the media compensation model of communication. A focus on the process of computer-mediated communication makes it possible to derive practical implications regarding communication of virtual teams based on the compensation factor.

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